Shipping Policy

Shipping Policy

Overview

At ELANCARRY, we are committed to delivering your orders in a timely and reliable manner. This Shipping Policy outlines our processing times, delivery estimates, and shipping procedures to ensure a clear and transparent shopping experience.

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday).

  • Orders are not processed on weekends or public holidays
  • During high-demand periods, processing times may be slightly extended

Once your order is processed, it will be prepared for shipment and handed over to the shipping carrier.

Shipping Time

Delivery times vary depending on your location:

  • United States: 5–10 business days
  • International Orders: 7–15 business days

Please note that these are estimated delivery times and may vary due to external factors such as customs clearance, carrier delays, or weather conditions.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

You can use this tracking number to monitor your shipment status in real time.

Customs, Duties, and Taxes

For international orders:

  • Customs duties, taxes, or import fees may apply depending on your country
  • These charges are the responsibility of the customer

ELANCARRY is not responsible for delays caused by customs processing.

Incorrect Address

Please ensure that your shipping address is accurate at checkout.

  • ELANCARRY is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer
  • If you notice an error, contact us immediately at support@elancarry.shop

Lost or Delayed Shipments

If your order is delayed or appears lost:

  • Please allow additional time for delivery due to unforeseen delays
  • Contact us with your order details, and we will assist you in tracking your shipment

Damaged Packages

If your order arrives damaged, please contact us within a reasonable time after delivery. Include photos (if possible) so we can resolve the issue promptly.

Contact Information

If you have any questions about our Shipping Policy, please contact us:

ELANCARRY
Email: support@elancarry.shop
Phone: +1 672-205-0544

Address:
22 Marbrooke Circle NE
Calgary, Alberta AB T2A 2W4
Canada