Return & Refund Policy

Return & Refund Policy

Overview

At ELANCARRY, we aim to ensure customer satisfaction by providing a clear and fair return and refund process. This policy outlines the conditions under which returns and refunds are accepted.

By placing an order on elancarry.shop, you agree to the terms outlined below.

Return Eligibility

You may request a return if:

  • The item is damaged, defective, or incorrect upon arrival
  • The request is made within 7 days of receiving the order
  • The item is unused and in its original condition and packaging

To initiate a return, customers must contact us before sending any item back.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used or damaged after delivery
  • Products not in original condition or packaging
  • Final sale or clearance items (if applicable)

Return Process

To request a return, please follow these steps:

  1. Contact us at support@elancarry.shop with your order number and reason for return
  2. Provide photos (if the item is damaged or incorrect)
  3. Wait for approval and return instructions from our support team

Returns sent without prior approval may not be accepted.

Refund Policy

Refunds are issued under the following conditions:

  • Once the returned item is received and inspected
  • If the item meets our return eligibility criteria

Approved refunds will be processed to the original payment method.

Refund Timeframe

  • Refund processing time: 5–10 business days after approval
  • Your bank or payment provider may take additional time to reflect the refund

Shipping Costs for Returns

  • Customers may be responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping fees (if any) are non-refundable

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the issue

We will offer a replacement or full refund where applicable.

Order Cancellation

Orders can be canceled within a short time after placing them.

  • Once an order has been processed or shipped, it cannot be canceled
  • Please contact us immediately at support@elancarry.shop for cancellation requests

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card provider
  3. Contact your bank, as processing times may vary

If the issue persists, please contact us for assistance.

Contact Information

For any return or refund inquiries, please contact us:

ELANCARRY
Email: support@elancarry.shop
Phone: +1 672-205-0544

Address:
22 Marbrooke Circle NE
Calgary, Alberta AB T2A 2W4
Canada